Refund policy

If you are a consumer in the EU, you have 14 days from the day you subscribe to change your mind, and you do not have to explain why.

Tell us in any way that leaves no doubt that you mean it — an email to support@hotbar.gg, a message through the contact page, or the form at the bottom of this page, which you are free to use and free to ignore. What matters is that it leaves within the fourteen days; it does not matter when it arrives.

You get everything back, with nothing kept for the days you used it. The law lets a service deduct a proportionate amount, but only where it asked you, at the moment of buying, to expressly request that the service start immediately and to acknowledge losing the withdrawal right by doing so. This checkout asks you for neither. So the right stays whole and the refund is whole with it.

We refund within 14 days of hearing from you, to the card you paid with, through Stripe, and you pay no fee for it. Your bank usually takes another five to ten days to show it, which is on their side and not ours.

Subscriptions are paid in advance, and after the first fourteen days a period already paid for is not refunded. Cancelling stops the next renewal and you keep the plan until the period you paid for runs out — you are not cut off the moment you cancel.

Nothing is deleted when a plan ends. You go back to the free allowance and keep everything you published; you simply cannot publish more until you are back under it.

This policy covers what you pay Hotbar. A build or a map listed here as paid is bought on the seller's store, and any refund of it is that store's to give under its own terms.

These are not refunds and do not need one. Moving between plans, or buying and dropping extra storage, is settled automatically: you are credited for what you paid and did not use, and charged for what is left of the period. The result shows up on your account page as the next invoice, which is why that number sometimes differs from the plan price.

Charged twice, charged after cancelling, or charged for something you never got — write to us and we fix it, whatever the fourteen days say. A billing mistake is not a change of mind.

Write to support@hotbar.gg or use the contact page, from the address on the account, saying what you want refunded. We answer within a few days.

If we cannot agree, you can take the matter to a consumer arbitration body — in Portugal, the centre with jurisdiction over our registered seat, which the Direção-Geral do Consumidor can identify for you — or to the consumer authority where you live. Those rights are yours whatever this page says.

You do not have to use this. It is here because the law says it must be available, and because sometimes it is easier to fill in a form than to decide how to word an email. Copy it, fill in what applies, and send it to support@hotbar.gg.